Customer Reviews

Mark was very helpful and seemed eager to help me the customer

I have been a customer for years . The place is clean , secure and safe for all your needs . Access is always easy and I highly recommend this place as well as their White Marsh location for any of your storage or business needs .

Shawn was exceptionally helpful in working with me to pick out a unit that best suited my needs. Excellent customer service.

One of the managers, Mark, was extremely helpful, and called right after I placed the online reservation for the unit to confirm and answer questions. As my move got closer I realized I needed a bigger unit and he made switching really easy. The facility itself is clean and kept up well, and there's an on-site shop with moving materials. Between the excellent customer service and the facility itself, I'm really happy with everything.

Absolutely awesome service! Clean storage and easy access. Mark was phenomenal. Had my trailer park there and he assisted me throughout the whole process!! Thank you!!

Courteous and friendly staff. I just wish they would allow all paperwork to be completed online. That's the only reason for four stars instead of five.

Excellent service and good helpful people!

MARK. is awesome..!!

I was looking for a convenient place to put my event planning things that I could access anytime, noticed this place was about 2 minutes from my house so I decided to check them out. Shawn was very friendly and professional, the facility was very clean and secured, I am glad I stopped in and made this my new home for my event planning accessories.

Great price and service!!!

Self Storage is clean, has the best price in the area and is safe due to all the video surveillance cameras. I highly recommend this facility. Sonia

Great storage! Friendly service! Very clean! I am moving offices and needed a place to store things. They even have multiple moving carts

Clean friendly staff good prices

Nice place

Great customer service!

Great location, price, and presentation by the manager!

Best place to store your stuff, customer service is excellent, store manager is awesome.

Great customer service

The management here are easy to work with and the facility is always clean and in top shape. I would definitely recommend this place, I’ve been a customer for nearly 6 years straight and counting.

Clean place

Exceptional customer service. Allows 24/7 access which is perfect for unexpected emergencies.

Great service nice prices

Mark The Manager Took Very Care Of Me And Very Helpful!!! Ask for him

Very good storage to rent from, mark is the best, always kind n ready to give a helping hand, been with his for over 3 years, Thanks for all u do mr Mark, God Bless U

I was looking for a nice, safe and clean location to store my motorcycle, when I gave this location a call. My search was over after talking with Mr. Mark. Mr. Mark made sure that everything I was looking for, I would get that at this location. So to make a long story short give Mr. Mark a call if you are looking to store your belongings.

This storage unit is very safe and convenient. The customer service was also excellent.

Very happy with this facility always professional and convenient 👏

I applied online. It was easy to select the unit of my choice. I visited the Laurel location for a personal inspection and to gather more information. Shawn showed me the unit and offered suggestions based on my requirements. He communicated ever aspect of the agreement in a clear concise manner. He answered all my questions. Shawn made the stressful event of moving a smooth transition. Kudo to you for Shawn for all you do behind the scenes!

Shawn was professional and easy to work with. Thanks for your help.

Great customer service, units are clean and very accessible.

Was able to call for pricing, given a contact, who was expecting me upon arrival. Very easy quick process and pricing was a plus.

Great location and Great Customer Service/Staff.

Great service by Shawn. Very clean and easy access.

What an amazing experience, the staff at this place is very kind and polite.Mark was very professional and helped with my mother's transition in moving storage units to another.I recommend anyone checking them out. John was also extremely nice as well helping me with the review

Friendly staff , good customer service , and nice clean space

Great customer service.. great prices. clean and very easy to locate .

Had a very good experience with Mark Berthiaume and his associate Extremely nice and patient, very detailed with information on storage Amazing experience 100%

Excellent service!

Excellent customer service.did not p ay my rent but was never KICKED OUT...

Great storage experience. The customer service is exceptional. The cleanest I’ve ever been in.

Mark was exceptional in helping us when choosing which storage unit was right for our needs. Went above and beyond trying to make sure we had what we needed. 10/10 would recommend.

We have had a unit there for a while. Mark is very nice polite patient and very helpful.

I have been with route 1 storage for 3 years+ during my stay was very wonderful The manager there .by name Mr Mark .is very kind.and know how to treat his customers and thinks his experience is overwhelm. More grease to his elbows.

The best storage in town

I am a driver for big Boy Moving this is a very good storage

Great Customer Service, MARK and SHAWN are great!!!!!!!

I just started to rent a unit at Route 1. Mark was very friendly, and professional. He made sure my questions were answered and said that he was available if I needed any help in the future. The office was very clean and organized and the rental process was quick and simple. I truly believe that he cared about my experience, and enjoyed his job. I would certainly recommend this location to anyone.

This place is awesome. We’ve used them multiple times, and even referred friends here, and we’ve never had an issue with anything at all. They’re great to work with, very accommodating, and very military/veteran-friendly.

Mark is crazy helpful, the units are clean and so convenient. We’ve used them before and our experience has always been stellar

Fast, and easy setup and quite frankly got the best customer service from Mark. I came in not ever owning a unit and he made things quick and simple. His helped a ton and put me in a unit that best fit my needs🙏🏿

Shawn wuz a great help.

Excellent customer service. I have always had good experiences over a number of years at rut 1 self-storage.

Mark was great and gave me a great deal.... will recommend Route 1 to anyone that needs storage. Thank you.

The staff's are very friendly, they always assist me whenever I need them,I will not hesitate to recommend a friend to route1 storage

The staff is beyond awesome...Shawn was especially helpful during my difficult transition to out of state....

Very accommodating and easy to manage.

Tracy is great, she is super friendly and always willing to listen and help where she can..

The experience has been pleasant from the start. Friendly and helpful staff, clean and well kept units and surroundings and very reasonable cost. I highly recommend it

I had the greatest experience come one come all

Very clean. Very informative. Manager very patient...very reasonably priced.

Very friendly and great customer service i would definitely recommend .

The staff is incredible. The property is always clean. The air-conditioned units are kept at a perfect temperature. I highly recommend this storage facility.

Have been using them for 6 years now, never had a problem. Clean and climate control spaces at fair prices.

Staff is very friendly and professional

Awesome customer service from Mr. Shawn. I walked in to get some information about storage units. He answered all of my questions with no problem and showed us the storage units. They offer Great affordable deals. The area is nice, spacious, secure, clean and well lit. I have booked my storage for end of this month. Thank you so much!

Professional and courteous staff, clean facility, reasonable prices.

Great customer service! Nice, clean storage facilities.

This is the second time that we have had the need to rent some storage space and the reason that we came back is due to Mark who is the manager and Shawn. Both of them are very friendly and ready to help you with whatever you might need. The other reason that we came back is that the facility is kept very clean and in good repair. We can definitely recommend this facility to anyone needing some storage space.

Ample space at an affordable price.also offers 24 hr access which was a major deciding factor for me .

great storage, clean, dry and friendly customer service. The prices were a lot more reasonable than EZ Storage, and had more convenient.1st floor units. I highly recommend

Quaint storage facility that honored my online reservation. The staff was nice and walked me through the lease as well as let me see the unit before committing. The process was smooth and efficient. I look forward to doing business with them.

This place is a GOD sent! They work with me so I didnt loose my stuff. They went well above regular customer service. The manager Mark made it all happen. He was great. Thanks guys!

Great storage space, good price. General manager Mark is so helpful.

I went in earlier this week with a few questions and concerns. The lady who helped me there (I believe her name was Alexis) was super helpful and sweet . I will be returning very soon

Shawn was fast and cool. Good place, locking gate. Solid and secure.

Love this place

I always prefer this storage service even if its 30 minutes away from me. They are really kind and offer great deals at times. The manager is awesome to work with and is very diligent.

Great experience on both of my visits. Good, clean, tight operations all around. Only one gripe: lousy lighting in the corridors. Need to swap out awful/dim fluorescent tube lights with LED substitutes. There's really no excuse to run old tubes in a cold environment!

Just came in to rent a storage unit. Shawn, the assistant manager was very friendly and helpful with the process. Facility is very nice & clean. Process was quick and easy! Highly recommend using this place for any kind of storage needs!

Great, clean self place

Shawn is very personable and helpful. He showed us the options we were looking for and made suggestions that he thought would help us fit our needs.

Very clean facility! Always awesome, courteous staff. We have had our storage unit here for 1.5 years and are very happy with our experience. Excellent!

Friendly and responsive staff. Clean facility. Quick and easy process.

I went in Monday afternoon (1/20/20) to look at the various units. The Assistant Manager (Shawn) was very knowledgeable and personable. Explained all in one and outs of the facility. Asked me what I was looking to store and for how long. Made some suggestions on size and then went on to show me empty units in the various sizes available. This helped me see the dementions and just how much I could store first hand. Going to sign the lease today.

Nice friendly staff, very clean facilities

Mark was very helpful. He show me several unit to accommodate my storage needs second time i have use them. Highly recommend!!!!

Everyone is so nice here!!!!! They all make you feel welcomed

Shawn is so very kind. He greeted me with a smile. Great customer service!!!

Professionals.

Very clean facility, easy to work with, professional attitude of staff.

The set up process was very easy! Mark took great care of us and the unit is nice.

Extremely easy set up process. Mark was very helpful. The unit is in great condition.

Excellent service...well run and very clean

Great staff, very friendly. Very clean and secure facility, glad i picked them for my storage

I've been a tenant of Route 1 Self Storage in Laurel, MD for almost 10 years. The facility is well maintained and clean to include the restroom available to tenants. There is also a dumpster available for tenant usage. The climate controlled unit is always warm in the winter and cool in the summers. The roof has never leaked. Recently, the entire asphalt lot was recently sealed. The staff is courteous and helpful. I have recommended many to this facility for their storage needs.

A great storage venue! I have had the opportunity to utilize their services twice in past 12 years while transitioning homes. Great location, friendly people and great services.

I've been with Route 1 Storage laurel for almost 6 years now n they are the Best, especially mr Mark, he will always offer me a bottle of water, he's soooo kind n friendly, Thank U mr Mark for all U do to make ur office soooo welcoming, I Appreciate U 👍👍👍

Mark is the Best!!!

Great bunch of guys and very helpful

Absolutely amazing service. Customer service is generally quick and responsive.

Alexis was great and nice. The manager was nice as well. They both really helped us out.

Really nice representation there!!

I’ve used this business once before and it was great that I came back once I needed to store things again!

Love all staffs, 🍎🍎🍎🍎🍎🍎🍎

Very friendly service and clean facility. Shout out to Alexis.. she displayed great customer service.

Amazing service in the front office

Very friendly and helpful people. Highly recommended.

Plus an extra two stars! Great customer service! Staff is friendly and attentive : )

Conveniently located and very friendly folk. Certainly feel like my stuff is in good hands. Thank you for helping me on such short notice!

Mark was amazingly helpful and informative for me. I appreciate his knowledge and taking me through the process step by step

Mark Is Amazing He Help Me Extremely During My Move In, Please Come To Self Storage They Are Very Affordable And Nice Here! Thank you Mark for Everything .

Mark was great. Got a big space for a great price......

Convenient location from hw 32. Pleasant staff. Clean lot. Matched website deal in store. Lots of cameras.

This faculty is very clean and the staff is helpful and informative.

The customer service was exceptional. I was met and greeted with a smile. I thought about what I wanted while in route and upon arrival the representative met every expectation I had in mind. The walk through of the facility was clean and orderly. I picked the right one!

Great customer service! Friendly people and reasonable price.

Great customer service, the unit was clean and the location is perfect and easily accessible yet safe and well protected.

We've been here for 4 years plus... they've been fair and helpful along the way. We moved from one unit to another in the same location. The spaces are clean and kept that way for renters.

If ever in need of a storage facility, look no further! With great emoloyees like Mark and Ryan, Route 1 Self Storage is such an awesome place to keep your belongings safe and secure!

Outstanding experience. Quick service, great customer service and clean facility.

So far so good

Manage did an excellent job

Very friendly staff! Convenient hours, location and secure!

Excellent customer service always helpful MARK IS THE BEST NEEDS A RAISE

We have been here for about 2 or 3 years. Love it. Mark the manager is awesome he is very helpful and kind.

Mark was very nice, and professional...units are clean and reasonably priced...i feel like my belongings will be safe and secure...Thanks Mark...

I have been here for years, price is great and so are the people.

I have been a customer for many years. I have been satisfied with the service. The location near I-95 and Route 32 has been convenient for me.

This place is great! Great rates and space

Great place for storage! Mark very Professional super courteous and you get free water!!!

Clean and Courtious

Awesome facility, very friendly staff and good prices. Location is also super convenient

The management team made the signing up process very easy and the price was great!

Route 1 Self Storage has provided storage for me for several years. The staff provides courteous and professional service at any time I have called. Once I had a billing problem with my payment being received and "Andy" worked me to ensure the problem was satisfied to completion. Great Folks!

Staff is very friendly and manager lives on the property which gives an added sense of security. Rates are very affordable and location is convenient. Discounts available just ask about them.

Love this place, it’s the best storage company I have ever used...and Mr. Mark is wonderful with customer service 🙏🏾🙏🏾, we’ll refer to any and every body I knw

Friendly, accommodating and easy to move in process.

I stop in today to lease another unit and as always the service was the best. Mark, did a wonderful job explaining everything and was very helpful. Thanks for a great experience,

Excellent customer services. Which is rare in this day economy. GREAT PRICES ALSO. Must better than the facility a mile away.

No complaints here. The staff is great and friendly. The prices are also pretty reasonable. Five stars.

I have had a unit here for years and never had an issue I liked it so much I just upgraded. Also they are much more reasonable and cleaner than other places. I never had an issue with mice or bugs

Great place, convenient location and great staff!!

I highly recommend Route 1 Self Storage. We stored items for a business and were in and out all the time, and at all hours of the day and night. I always felt safe and that our items were secure. The few issues we did have in the 8 years we were there, were handled swiftly and thoroughly. We’re now moving into a house and need soome storage for a couple of months. Route 1 was the first and only place we’d choose!!

Great as always

Easy access and clean storage

I have had a excellent relationship with the staff they are very professional

If you ever need a storage place this is it. Clean and everyone is so nice, friendly and helpful. I have been using Route 1 self storage for many years whenever I needed them. I highly recommend them. By the way Mark is Awesome!

Storage area is always clean and the staff is friendly and ready to assist.

Mary is awesome...I would recommend this storage to a friend. Great customer service

Great place for storage. Was able to find a unit to rent for cleaning out the house on short notice, and very efficient environment overall. Super nice and helpful staff too.

Found the staff very helpful. Great value and very secure.

Customer service was great! Mark has been very helpful in making this move a smooth transition.

Have used this storage facility for years always clean and staff is excellent

Great Company! I have used this storage unit for years. I would definitely recommend this storage unit

Great staff and safe storage facility.

Great place

Very good place to store your junk. Secure and clean and the desk person is helpful.

This storage location is right off of the highway. Very convenient. The staff are very helpful too.

I saw where someone said she had mice in her unit and had gotten into he daughter's swing. I have had my things there since july 2004. I am in there a lot and I have never once seen any rodents in there

I stored with them for 3+ years and they are outstanding. Clean, secure, great prices, and have amazingly friendly employees who go above and beyond to help. I'm particular about what kinds of businesses I give my money to and I would gladly rent from them again.

Great storage location. Had a unit here for many years.

They are Awesome!!!

Been with this storage and love how they protect your belongings. Come and check Route 1 Self Storage.

Route 1 Self Storage is a great location and very convenient. Have great security of protecting your valuables

Great value for the price. Carts located on the premise is broken however, would advise bringing your own if you have an inside unit.

Andrew did a good job

Andrew was awesome great service

Friendly, accommodating, fast service

Great place to keep your stuff. Management is top notch.

Great place

Andrew was very helpful and polite I would choose to rent more here in the future

Great place to store stuff

Great place. Clean. Friendly and helpful staff. 100% recommended.

Great price! Clean and exactly what I was looking for. Excellent staff kind and courteous. Thank you!

Good price and deal from Andrew.

Professional employees, grounds always clean, great location.

Excellent facilities and very reasonable prices!!

Great employees, always polite and understanding. They take safety seriously.

Easy access

I love that there are units you can drive up to. Prices are reasonable and payment set up was a breeze. I went into the office to set up my unit so I don't know how easy it is on the website. The staff member that helped me was very patient with answering all my questions. Code access is simple to use. Lanes have plenty of space for two cars to use. Highly recommend.

Great deal for a temperature controlled storage unit. The customer service was a lovely lady named Audrey. Tons of space for a 10x10 and much more than we expected. Security is wonderful as well.

Adri was a big help for me and my husband Buck and its the best storage place i have seen and its well kept.

Andrew was great, made the process quick and easy and I was able to find a good unit at a great price! Thanks!

The customer service here was excellent. Audrey and Emma are two of the most helpful and kind people I have dealt with. Not only were they kind but they were both very efficient, helpful, and personable. The entire area was spotlessly clean, and the environment was so welcoming. I felt like I was really being taken care of and I recommend them this storage company to everyone! The prices are so reasonable and the people make the process painless!! Thanks route1!

The customer service was phenomenal. They made me comfortable my belongings would be safe and secure. The unit that I am renting is spacious and the prices were great. I highly recommend.

Very friendly and quick service!

Amazing fast service for a great price! I highly recommend.

Emma and Audri were great to work with. Very friendly and professional. They took care of all my storage needs. Keep the up the great work ladies!!!

Cool staff!

Emma was very nice and helpful definitely recommend coming here for storage

I had a very smooth experience from start to finish. Reservation was easy and I like the fact that the units are a bit secluded. Great customer service and I would definitely recommend the location as well.

Adri was AWESOME to work with. Explained everything and made it super easy. She is extremely friendly and professional. Would definitely recommend this place to anyone. Fair prices and all. 10/10

Emma was very helpful and nice. She helped with out paperwork and is very organized about it.

Staff here are very helpful and the storage units are clean. Easy to find your way around too.

Friendly service

Wonderful talking and dealing with Emma!

Andrew was absolutely WONDERFUL in offering me all the options and explaining the process of self storage. I’ve never stored anything before, but I have the fullest confidence that my belongings are in great hands!!! Highly recommend this location.

Really nice storage facility, affordable prices, very friendly and professional staff! Would definitely recommend to anyone looking for a storage unit.

Great place, very friendly

Adrianna is a pleasure! Very easy to sign up and professional.

Great location easy access!! Super friendly!!

Love this place , they are very reasonable Thanks guys

Friendly Staff.

Good place to store your stuff, with reasonable monthly rates.

Fast and friendly very convenient to beltway and reasonably priced!!

Great customer service. Good prices. 24 access a plus. Rates better than most!

Always had a good experience here. 24 hour access is always helpful with my schedule. Secure location and convenient. Prices are very competitive.

Reserving a unit was extremely easy and the check-in process was efficient. The location is convenient. All around a good experience.

Clean, easy and safe! Everything you want in storage.

Route 1 Self Storage in WhiteMarsh is super conveniently located just off of 695. It came highly recommended by others in my community, I have been pleased. I had my choice of many ground floor units. It feels more secure that there is a button at the entrance of the building to push to access/ telecom management, one of whom lives on the property.

I rent my storage unit with them very nice helping and Friendly staff manager was excellent definitely recommend to all my friends and family

Very nice and clean.

Very friendly and accommodating front office personnel as well as extremely good pricing per Units 🤗

Rented a unit online, went in to confirm and finalize everything, and all went well, had a pleasant experience with Lisa while doing so 😀

Good place to store, friendly staff, always seemed secure.

Very friendly people, nice size units, very clean. Fully available to rent for any reason.

Route 1 White Marsh has gone out of they’re way, above and beyond for my needs. I will definitely be recommending them to people!

Baller

Great staff, great hours.

It was awesome

Nice job. Pricing ok .

Andrew was very helpful, pleasant and very informative. Glad we are using them for our storage need

Staff was very helpful and they had exactly what I needed.

Real nice and clean half the price of what I was paying at a another storage facility can't beat the deals

Seems 2 b very nice

We have used their storage for the last 10 years easy access and very helpful people on the office

What a great storage facility. Exceptional service, cleanliness and a price that was great. Stop in and see Andy he was the best

Great store and even better people running it. I highly recommend.

Convenient Secure Friendly Staff Easy Access

This is a great storage facility with great management. I can where after another placed tried to overcharge me and I am so glad that I did. Easy process of renting a unit that I needed at a great price. I highly recommend Route 1 Self Storage at White Marsh.

Needs outside bathroom access, for 24/7 customers. Also business center not available as advertised. Andrew & Hope Big help. Always clean well run. Great prices Security good.

Great service very friendly

The Red head gentleman (the manger) was very helpful and professional show us 3 different sized units. I would recommend 👌 to my friends.

Convenient. Easy access. Secure.

Friendly staff. Andy is very helpful. Large location. Right next to a Walmart, which helps with completing multiple errands in one trip.

very good place to store your goods

Great service friendly staff very professional

The staff is very nice, esp Tracy. Always willing to help and do what it needed to make things happen.

Great place, great price, great customer service and very clean storage units.

Great customer service. Friendly and helpful. Good location

Denzel was very helpful in showing me multiple units until I found the perfect one.

This is the best storage facility I have ever been to!

Thank you Denzel for your help and expertise. Prices were cheaper then other storage units I have had in the past. Easy to assess, clean & convenient.

Great place clean area good discounts highly recommended

excellent service.

Great customer service and clean

Great location and rates, friendly staff

Conveniently located in my neighborhood. The premium climate controlled unit is bigger and 30% cheaper than what I was paying at another facility. This location is very clean and pest controlled and monitored. Please let's keep it this way by not storing food into the units. Thank you Denzel for making my transition pleasant.

Best rates I found in the perry hall area. Extremely good support when you need it. And very secure. I feel confident leaving my homely items there!

I have had nothing but a positive experience here. The employee's are friendly and helpful with anything you need. Also it's very secure, therefore I recommend anyone looking for a quality storage facility that this one is the place to go.

Facility and units are very well maintained and kept up to date. Staff is knowledgable, friendly and professional. Prices are very competative. Highly recommend.

Resend a storage unit at the last minute cane in 15 mins before close and received excellent service. Would def recommend

Can’t beat the service and staff are very friendly and helpful!

Fair prices, employee was very helpful. Very organized and easy to navigate

Convenient and clean. Had the 5x 15 foot unit we were looking for.

Best storage place by far!

WONDERFUL

Helpful and decent price

Very affordable and clean

Facility was clean and easy to access.

We didn’t know what size we would need and Denzel was very helpful and professional.

Hope was very helpful, allowed me to see multiple units to make sure i would get the right size for my things. Super friendly and helpful. Would recommend to anyone looking for storage.

It was good service when I was their.

Route 1 staff were so professional Ms. Hope and Mr. Andy was great !!!!!!!!

Denzel was ver professional and knowledgeable

Very courteous staff and very helpful!

I recently visited the office. They helped me out and answered all of my questions. They were up front on everything. I would highly recommend.

Thank you hope for helping us out in a quick manner it's much appreciated very friendly customer service

Andrew and Hope were very knowledgeable and helpful. I love the discount for you get for the year!

Great storage facility very secure! Staff is awesome! Great customer service!

They have the best customer service here!!

Good location But price not cheap Moved out not easy They need 1 month earlier notice or pay a month cost

Great staff very helpful

Our first time with self-storage. The sigh-up was easy and straight forward. They explained the rules and our obligation. The staff were pleasant and helpful. The facility is clean and well equipped. I can recommend Route 1 Self-Storage.

Great place to store stuff.. great staff

GREAT LOCATION, VERY REASONABLE RATES, VERY CLEAN LOCATION!! I CAN'T SAY ENOUGH ABOUT ANDREW SUCH A WONDERFUL MAN! I CAN'T WAIT TO LEAVE PUBLIC STORAGE AND START RENTING FROM ROUTE 1! THANK YOU ANDREW FOR SUCH WONDERFUL CUSTOMER SERVICES!

Friendly staff, very helpful

Nice atmosphere pretty clean establishment I like it

Front desk clerk was very pleasant with us. Hanging storage units due to the first one was dirty. Appreciate that!!

Very easy to use, everyone has been helpful when ever we had a question.

Andrew was very helpful, was able to get me all the information I was looking for.

GREAT LOCATION !!!!GREAT PRICE !!! ANDREW WAS AMAZING EXCELLENT CUSTOMER SERVICE .

Great location. Andrew was awesome and will continue to be a customer here. Ps clean bathrooms.

Came here to sort through some of my mother’s belongings after her passing, we bought the correct documents and the process was quick and easy.

Awesome costumer service.

Great place friendly service I would recommend.

Great service and wonderful staff.

Great experience items were the same as I left them

This place is awesome

Great service!

Great service

Great staff! My whole family has used this storage company!

Great place to store all of your stuff for great prices and friendly staff.

Good place

Great for storage and conveinant to get to.

Much cheaper monthly charge and Ryan was very friendly and down to earth!!

Alaina is very sweet!

I had a very good experience at Route 1 Self Storage. The office staff very friendly, courteous, and helpful. My unit is very satisfactory.